Terms and policies

Terms and policies

Here below are the main terms and conditions and policies relating to the use of this website and engaging and working with darkHouse Multimedia (I, me, we, us, our, my, the business, darkHouse).

Copyright

Please note that all material presented on this website including but not limited to audio, visual, textual and intellectual property is subject to copyright and you do not have the right to reproduce or use it in any way without the express permission of the copyright owner. In cases where materials are free to download and use/distribute this will be clearly stated in the appropriate part of the website. Any licence granted to use/distribute freely given materials does not confer copyright of those materials.

Privacy Policy

Your privacy is very important and we value it as we value our own.  We will always endeavour to handle your data securely and sensitively. We will not disclose your information to third parties unless legally bound to do, for example there is an identified risk to the client and/or others, or unless you have requested that we do so because we are acting on your behalf.

About the people whose data we collect

We collect data from individuals and organisations who:

  • Enquire about our services
  • Work with us as clients
  • Propose to or work with us as suppliers
  • Interact with us through our website, email, telephone, etc
  • Interact with us through third party websites such as social media or professional networking websites, etc

About the data we collect

When working with you, we naturally collect some data about you such as your name, postal address, email address, telephone numbers, and so on.

In order to assist you with setting up accounts and managing protected resources we may also create usernames and passwords for you or you may provide us with existing ones so that we can act on your behalf.

In some cases, you will also provide us further information such as your date of birth, age, title, marital status and so on, where these details are required to complete the task you’ve appointed us to undertake.

 If we are doing design work for you, we may also store images of you or your property or materials in order to reproduce them digitally or in print.

If we record for you or do audio editing work for you we may store audio recordings of your voice or of music or sounds you have created, and so on.

How we use the data you provide to us

The lawful basis upon which we process your personal data is:

  • Contract: the processing is necessary for a contract you have with us, or because you have asked us to take specific steps before entering into a contract.
  • Consent: you have given clear consent to process your personal data for a specific purpose.
  • Legitimate interests: we may use your personal data to achieve outcomes for you that you have asked us to achieve, such as assistance in marketing your business or website.

When working with you we use your data in ways you would expect us to, such as:

  • To communicate with you
  • To provide services and products to you that you have requested from us
  • To set up or manage third party services that you have asked us to set up or manage on your behalf
  • To assist in marketing yourself, your business, website, service or product
  • To invoice you for products and services we have supplied to you

How we store personal data

Data is held principally in electronic form. Personal data in written form is only held temporarily, until it is updated to electronic systems after which it is destroyed. This transfer to electronic storage is done promptly. The electronic storage of and access to data methods include:

  • Password protected devices and professional software systems
  • Encrypted, password protected electronic archives held locally on the premises
  • Encrypted, password protected electronic archives held remotely on third party servers using professional services designed for the purpose
  • Third party professional email marketing systems such as MailChimp which are protected by username and password

Sharing your data

I may share your data with third-party service providers who assist with administering the service I provide to you, such as:

  • Sub-contractors and co-workers
  • Third party suppliers such as print companies, CD manufacturing companies, professional email marketing system providers, etc
  • Payment gateway providers to process financial transactions when you make an electronic payment. These providers include Stripe and PayPal.

Sharing your data in these ways is only done when necessary to provide you with the product or service you require from us. We would not pass on your data without your express permission for other reasons, unless required to do so by law.

Data retention

Due to the ongoing and periodic nature of our relationships with our clients, we store your data to facilitate our working together, both now and in the future, and so that we can fulfil our legal obligations in terms of insurance and financial record keeping. You have some rights over how we handle your personal data, which are outlined below.

Your rights

You have the following rights under the General Data Protection Regulations 2018:

  • To request a copy of the information I hold about you
  • To update any of your personal information if it is inaccurate or out of date
  • To request that I delete the personal data I hold about you
  • To restrict the way in which I process your personal data
  • To request that I stop processing your data if you object to me doing so
  • To ask me to transfer your personal data to a third party

Website cookies & server logs

Like most websites, ours uses some cookies and our hosting server keeps some logs. These include:

  • Cookies which track items you have in your shopping cart to facilitate your purchases
  • Cookies which assist in loading the site quickly and other performance tasks
  • Cookies from Google Analytics which help us analyse the general use of our site
  • Web server logs record visits to the site including information such as IP address, type of browser and operating system, requested pages, etc, and are used to track bandwidth and transfer quotas and to guard against DDOS attacks and so on.

Credit card security

All credit/debit card transactions are handled by a third party secure payment service. We do not record or store any details of your credit/debit cards on this website.

Contacting us about your data

If you have questions or requests about how we handle your data you can contact the acting Data Protection Officer via email on info@darkhousemultimedia.com or by telephone on +44 0117 907 6954.

Policy Changes

We reserve the right to amend these policies at any time. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us in a manner that is materially inconsistent with this Privacy Policy, without your prior consent. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.


Recording sessions

With regard to recording here it should be noted that the studio is in a residential setting so we make clear at the outset is that it is not fully isolated from the outside world, and therefore we cannot guarantee that there would not be the occasional sonic intrusion. However, it's normally very quiet around here and this kind of issue is rare. We have obviously taken steps to sound-insulate the facilities. If there was any interruption during a session it would most likely just mean a retake of a part, so if you are OK about that possibility then we should be fine. If unusual circumstances beyond our control should mean that a session is significantly interrupted and in worst case needed to be postponed, then we would rebook the session for another time with you that is suitable to both parties. We cannot be held responsible for any costs or other damages by any party for any reason whatsoever.

Rates:

Standard rates are: Standard recording and audio production rate is 40+VAT p/h. There is a 3 hour minimum charge for a recording session. Any lower rates or deals that may be offered or advertised from time to time are offered and withdrawn solely at our discretion.

Ownership:

Recordings and other materials generated by darkHouse Multimedia remain the property of darkHouse Multimedia until full payment is made by the client. We are under no obligation to release any recordings or other materials to the client until full payment is made.

Cancellations:

Please let us know at least 24 hours in advance if you need to cancel or re-arrange your booking, thank you. Failure to notify us within 24 hours will incur the minimum session charge.

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We very much look forward to working with you and adding your happiness to this list!

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