Terms and policies

Terms and policies

Here below are the main terms and conditions and policies relating to the use of this website and engaging and working with darkHouse Multimedia (I, we, us).

Copyright

Please note that all material presented on this website including but not limited to audio, visual, textual and intellectual property is subject to copyright and you do not have the right to reproduce or use it in any way without the express permission of the copyright owner. In cases where materials are free to download and use/distribute this will be clearly stated in the appropriate part of the website. Any licence granted to use/distribute freely given materials does not confer copyright of those materials.

Privacy Policy

We will not intentionally disclose users' information to any third parties. We will process your personal data for the purposes of responding to your enquiries or providing sales and other services to you. Data collected by this site is used to:

  • Take and fulfil product orders
  • Respond to enquiries
  • Administer and enhance the site and service

It is our policy not to transfer data to any other organisation, other than our duly appointed agents, e.g. goods delivery companies, who are carefully vetted.

Credit Card Security

All credit/debit card transactions are handled by a third party secure payment service. We do not record or store any details of your credit/debit cards on this website.

Use of Cookies

When you use our website, we will learn certain information about you during your visit. Like most websites, our website utilises a standard technology called ‘cookies’ and web server logs to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website, your IP address, browser type and so on.

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

Cookies are used on this site to keep track what you have in your shopping cart and to aid navigation, and they are necessary for the function of this aspect of the website. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Analytical Cookies

We also employ analytical cookies in order to provide meaningful reports about our site visitors. These cookies allow us to recognise and count the number of visitors and see how visitors move around the site. This information helps us to improve the way our website works. However, these cookies do not collect personal data about you.

Some of the following cookies may be used for analytical purposes:

  • __utma Google Analytics to monitor traffic levels, search queries and visits to this website
  • __utmb Google Analytics stores IP address anonymously on its servers and neither we nor Google associate your IP address with any personally identifiable information
  • __utmc Google Analytics to determine whether you are a return visitor to this site, and to track the pages that you visit during your session
  • __utmz Google Analytics stores the type of referral used by the visitor to reach this site

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the web pages you request) can be sent to you.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.

We will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.

We may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, we use software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

A Special Note About Children

Children are not eligible to use our web site and services and we ask that minors (under the age of 13) do not submit any personal information to us. If you are a minor, you can use this site only in conjunction with permission and guidance from your parents or guardians.

How Do We Protect Your Information and Secure Information Transmissions?

Email is not recognised as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information is never transmitted via email.

Policy Changes

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Contact

If you have any questions regarding this policy, or your dealings with our website, please contact us:
info@darkhousemultimedia.com


Recording sessions

With regard to recording here it should be noted that the studio is in a residential setting so we make clear at the outset is that it is not fully isolated from the outside world, and therefore we cannot guarantee that there would not be the occasional sonic intrusion. However, it's normally very quiet around here and this kind of issue is rare. We have obviously taken steps to sound-insulate the facilities. If there was any interruption during a session it would most likely just mean a retake of a part, so if you are OK about that possibility then we should be fine. If unusual circumstances beyond our control should mean that a session is significantly interrupted and in worst case needed to be postponed, then we would rebook the session for another time with you that is suitable to both parties. We cannot be held responsible for any costs or other damages by any party for any reason whatsoever.

Rates:

Standard rates are: Standard recording and audio production rate is 40+VAT p/h. There is a 3 hour minimum charge for a recording session. Any lower rates or deals that may be offered or advertised from time to time are offered and withdrawn solely at our discretion.

Ownership:

Recordings and other materials generated by darkHouse Multimedia remain the property of darkHouse Multimedia until full payment is made by the client. We are under no obligation to release any recordings or other materials to the client until full payment is made.

Cancellations:

Please let us know at least 24 hours in advance if you need to cancel or re-arrange your booking, thank you. Failure to notify us within 24 hours will incur the minimum session charge.

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We very much look forward to working with you and adding your happiness to this list!

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